Frequently Asked Questions 🤔

We've compiled a list of common questions about our products, purchasing process, and more.

How can I get in touch with your team?

📧 Email Us: For general inquiries, product support, or any other questions, feel free to send us an email. We aim to respond within 24 hours: hello@thepremadeshop.com

💬 Live Chat: Need quick help? Chat with us directly on our website! Click the chat icon at the bottom right corner of your screen to start a conversation with one of our friendly support agents.

🕒 Business Hours: Our team is available to assist you during the following hours:

Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday and Sunday: Closed

If you contact us outside of business hours, we'll get back to you as soon as we're back online.

Do I need Canva to edit the templates?

Yes, our templates are designed specifically for Canva, which is a free and easy-to-use design tool. Once you purchase a template, you’ll receive a link to edit it in Canva. With the exception of printable files which are not editable.

Are the templates customizable?

Absolutely! You can change colors, fonts, images, and more in Canva to match your brand and style. Our templates are designed to be versatile and easy to modify.

How do I access my purchased templates?

After your purchase, you’ll receive an email with a PDF file with a link to your template. Click the link, and it will open in Canva for you to start editing.

I didn’t receive my download link. What should I do?

Please check your spam or junk folder first. If you still can’t find it, contact us at hello@thepremadeshop.com, and we’ll assist you right away.

Do you offer custom design services?

Currently, we focus on offering high-quality premade templates. However, we’re always open to suggestions! If you have a specific design need, feel free to reach out, and we might add it to our future offerings.

What is your refund policy?

Due to the digital nature of our products, all sales are final, and we do not offer refunds. If you encounter any issues with your purchase, please contact us, and we’ll do our best to resolve it.

Can I exchange a template if I change my mind?

Unfortunately, we do not offer exchanges for digital products. Please ensure you select the correct template before completing your purchase.