**Last Updated: 18/08/2024**

Thank you for shopping at The Premade Shop. We strive to ensure your satisfaction with our digital products. However, due to the nature of digital goods, we have established the following Refund and Returns Policy. Please read it carefully before making a purchase.

1. Digital Products

All products sold at The Premade Shop are digital downloads. This includes design templates, graphics, and any other downloadable content available on our website.

2. All Sales Are Final

Due to the instant delivery of digital products, all sales are final. Once a purchase is completed and the digital product is delivered, we do not offer refunds, exchanges, or returns. By making a purchase, you agree to this policy.

3. Exceptions to the Policy

We may consider exceptions to this policy under the following circumstances:

– **Defective Product**: If the digital product you received is defective or corrupt and cannot be used as intended, please contact us within 7 days of purchase. We will investigate the issue, and if verified, we may provide a replacement or grant a refund at our discretion.

– **Duplicate Purchase**: If you accidentally purchase the same digital product more than once, please contact us immediately with proof of the duplicate transaction. We may issue a refund or offer store credit for the duplicate purchase.

4. How to Request a Refund or Report an Issue

If you believe your situation qualifies for an exception as outlined above, please follow these steps:

1. **Contact Us**: Email us at [your contact email] within 7 days of your purchase. Include your order number, the email address used for the purchase, and a detailed description of the issue.

2. **Provide Proof**: Attach any necessary documentation or screenshots to support your claim. This may include a screenshot of the error message or a description of the problem you encountered with the product.

3. **Review and Response**: We will review your request and respond within 3-5 business days. If your request is approved, we will provide a replacement, refund, or store credit, depending on the situation.

5. No Refunds for User Errors

We do not offer refunds for user errors such as:

– Purchasing a product by mistake.
– Lack of compatibility with your software or device.
– Failure to download the product before the download link expires.
– Changing your mind after purchase.

Please ensure that you carefully review your order before completing the purchase and that your software or device is compatible with the digital products.

6. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this policy periodically.